Frequently Asked Questions
QuestionAnswer
How do I get my child's medical forms completed?Medical forms are oftentimes required by schools, camps, athletics, and daycares. The Youth Clinic maintains an Administrative Nurse to help complete these forms for patients. Turn-around time for forms requested from our office is five business days. Additionally, it is our policy for your child to have had a well care within the past twelve months in order to complete any form. It is important for parents to anticipate the forms their child will need and to submit these forms to our office in
How do I get my child's prescriptions refilled?Parents and patients who wish to have a prescription refilled should first contact their pharmacy, which will then contact our office. This is the fastest and easiest means of refilling a prescription as it can be done electronically between our office and the pharmacy. Parents and patients may want to anticipate their need for a prescription and call it into their pharmacy a few days before the prescription runs out to avoid lapse between doses. Controlled medications, such as ADD medications,
I can never get in to see my child's physician, what should I do?Patients can feel lost when the provider they have selected to care for their child is out of the office or unavailable for an appointment. At the Youth Clinic, we promote the concept of a medical team of providers who know and care for your child. A medical team within the Youth Clinic should consist of two to three providers that you as a parent are comfortable with and your child connects with. This may mean stepping outside of your comfort zone to try out several different providers at the Y
My child needs to go to a specialist, what do I do?In the event your child is referred to an outside specialist for medical services, a referral may be required by your insurance company. A referral is initiated by your child's primary care provider and sent to your insurance carrier for approval; an appointment with a provider is necessary to initiate the referral process. The Youth Clinic maintains staff to assist patients with referrals. If your insurance requires a referral, our staff will complete it and send it to your insurance compa
What are the Youth Clinic's Hours?Listed below are the office hours for all three of our locations

South (1214 Oakpark Dr.)
M-F -- 8:00 AM to 4:30 PM
No Weekend Hours

North (1200 E. Elizabeth)
M-F -- 8:00 AM - 4:30 PM
Sat. -- 8:30 AM - Noon (same day sick only)
Sun. -- 9:00 AM - Noon (same day sick only)

Centerra (2695 Rocky Mountain Ave, Suite 260)
M-F 8:00 AM - 4:30 PM
No Weekend Hours
What if I need to talk to a nurse about my child?The Youth Clinic staffs a phone nurse line for our patients during business hours, Monday through Friday. The nurses are well-trained to answer the majority of your parenting questions and will advise you to make an appointment with one of our providers if necessary. Our phone nurses use the Pediatric Telephone Protocols by Barton D. Schmitt, MD from Children's Hospital. The Youth Clinic's phone nurses are practicing floor nurses with our providers, and have an abundance of hands-on ex
What if my child is sick after the Youth Clinic is closed?The Youth Clinic maintains an after hours phone nurse triage service for parents who may have questions or concerns about their child after the Youth Clinic is closed, ensuring you are never without the support of trained pediatric nurses. You can access this service by calling our main line (970-267-9510). Additionally, the Youth Clinic maintains an on-call Physician who can help with urgent medical situations, and can be also be accessed by calling our main line at (970-267-9510).
What if my child is sick on the weekends?Weekend hours at the Youth Clinic are intended to help parents and patients avoid trips to emergency rooms and urgent care clinics. Same day sick appointments can be made beginning at 8:00 AM on Saturday and 8:30 AM on Sunday. The Youth Clinic maintains a smaller staff on weekends, so availability for these appointments is limited.